Service Help desk Agent-saudi Arabia

For Riyadh & Jeddah – required 40 Candidates Urgently

Responsibilities
Some of the prime responsibilities covered in Help Desk Job Description are as:
Coordinates interactions across all channels in "real time"  
Provides single view of the customer across the enterprise from  purchase to help desk support  
In depth customer management to acquire and retain customers and increases customer satisfaction      
Groups customers by keywords for profiling, sales and marketing campaigns, training and more  
Allows unlimited contacts per customer   
Help Desk Job Description:
·         Have a moderate knowledge of Telco /service provider PSTN, DSL, E1, Analogue, VPN and IPVPN  services
·         Have a moderate knowledge of Managed services  data voice
·         Have a moderate knowledge of vendor equipment   i.e modem and routers
·         A command of the English and Arabic languages
·         Responsible for assisting all customers with their questions / queries  about any of our supported services  to the best of his/her ability, in a professional and courteous manner.
·         Should always be willing to find answers to all questions addressed to them.
·         Should be ready to research questions using available resources, and to work with other staff members, in answering  customer's question.
·         Should familiarize themselves with the research and information resources and knowledge bases at hand.
·         Should be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
·         Are expected to stay abreast of current news, system information, problems, changes and updates relevant to our user community.

Interested candidates please email your CV to recruitment.nie@gmail.com and mention the position in the subject line.