Sr. Admin HP OV (Open View) Tool System (L2/L3 Support) (3-7yrs) @ Mumbai

 
 

Sr. Admin HP OV (Open View) Tool System (L2/L3 Support) (3-7yrs) @ Mumbai

 
 

Greetings Sajid!

 
 

Would like to know if you are contemplating for a change at this point of time...Please find the job description below and reply

 
 

Please send the details mentioned below along with your CV

 
 

1 Current CTC

2 Expected

3 Notice Period

4 DOB

 
 

ACCORDING TO THE NORMS WE CANNOT DISCLOSE THE CO NAME CURRENTLY.. WILL UPDATE YOU ABOUT COMPANY ONCE WE DISCUSS WITH YOU. Thank You!

 
 

DETAILS START FROM 10TH ONWARDS WITH INSTITUTE , YEAR OF PASSING AND PERCENTAGE SECURED & ALL THE PROJECT DETAILS WITH DURATION OF EACH PROJECT

 
 

Job Description ::

 
 

Sr. Admin â€" HP OV(Open View) Tool System

 
 

Work Location: Mumbai

 
 

Years Experience: 3-7yrs

 
 

 
 

 
 

Jobs Description ::

 
 

 
 

 
 

Accept and acknowledge case from L1 support, take ownership of case.

 
 

Confirm or reallocate severity to customer

 
 

If system is down, work towards system restoration as first priority.

 
 

Triage the problem into BTO product issue or a custom component delivered locally

 
 

Analyze the symptoms and error messages to determine which component of the BTO is impacted

 
 

Collect meaningful information like, OS and DB versions and their patches, BTO software version, patches, configurations and parameters

 
 

Collect existing applications traces/dumps and other outputs

 
 

Diagnose which component in the solution is impacted

 
 

Check customer software configuration and propose upgrade to newer release if the problem is mentioned as fixed in later release

 
 

Answer end-user directly for known problems

 
 

Give instructions to restore operations, if possible

 
 

Connect to end-user system or to a platform where the problem is reproduced

 
 

Develop a workaround if possible

 
 

Log the problem to Standard L2 support for further analysis

 
 

Forward the problem report to L3 if appropriate

 
 

Daily product health check up (assumed that self monitoring agents are deployed), checking log files and purging them, restarting processes etc.

 
 

Product backup and restore

 
 

User account management for EMS tools (account creation and credentials) â€" Maximum 10 per month

 
 

Product configuration changes â€" for example new networks to be discovered in NNM, additional nodes are to be included in OM/SM/AM etc â€" Maximum of 100 new nodes

 
 

 
 

 
 

Receive, log and validate the remedial service request

 
 

 
 

 
 

Allocate/Validate the problem priority

 
 

Remote access to the faulty platform (or where the problem is reproduced)

 
 

Problem debugging

 
 

Analyze all traces

 
 

Produce special debug procedures with the help of product support to further diagnose the problem

 
 

Supply workaround, if available

 
 

When problem is identified, get the help of product support. Suggest and implement the fix. Restore the services.

 
 

The L3 support validates the solutions with end-user and reports outcome

 
 

L3 closes the Problem report

 
 

 
 

FACTS ABOUT THE COMPANY:

 
 

Leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe.

 
 

A pioneer of the remote infrastructure management concept

 
 

Has its operations hub in India with global presence across USA, UK and Middle East.

 
 

Incorporated in 1989

 
 

Has deep and broad expertise in all areas of technology infrastructure set up, management and optimization.

 
 

Smartfuture services are game changing solutions that have long term impact on your business by helping you strategize, design, implement and manage solutions & technologies. Microland’s Smartfuture portfolio of services includes Collaboration

Mobility Virtualization Cloud Computing Infrastructure Management IT Modernization

Process Maturity Assurance and Compliance Tech Support

 
 

A distinct value creation framework that incorporates learning's from 20 years of service excellence.

 
 

Specialties

 
 

Collaboration, Mobility, Virtualization, Cloud Computing, Infrastructure Management, IT Modernization, Process Maturity Services, Assurance and Compliance Services, Technical Support Services.

 
 

 
 

Regards

Ridhima Agarwal

ridhima.agarwal@neweraindia.com