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We are HReSource, a leading executive search firm. We provide services to various leading IT Industry players. We have come across an opening matching your profile for one of our clients; I am sending you brief about the company and Job Description. Please mail across your updated resume so that we can proceed.
Company: Wipro InfoTech
Designation: Customer Service Engineer - Network & Security
Experience: 1- 5Years
Location: Bangalore, Chennai
Responsibilities:
• Responsible for project execution/sustenance and problem troubleshooting on multiple technology areas on Security such as Cisco PIX firewall, ASA Firewall, Checkpoint, Fortigate.
• Ensure that service delivery takes place based on the Service level agreements
• Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues
• Ensure that quality is used as a tool to improve customer satisfaction and enhance service delivery Responsible for handling technical escalations
• Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.
• Responsible for analyzing all calls and ensuring that the calls get closed and customer satisfied Establish and enhance relationship with customers/clients and Principals.
Skills:
• Knowledge of sales process & the business nuances Behavioral & Managerial Competencies
• High self drive and confidence Willingness to learn and work in teams
• Effective communication and interpersonal skills, Ability to build and maintain relationship with customers/clients.
• Good Communication + Written + analytical Skills Presentation + Communication training should be given time to time for the complete technical team.
About Wipro:
Organization: Wipro Infotech is a global Company with presence in 45 countries. It partners with 162 Forbes 2000 clients. It has a diverse talent pool of 53000 employees from 23 nationalities.
Financials: For the year ended March 31st 2007, Wipro Infotech recorded revenues of Rs 24835 Mn, representing a growth of 46% YoY. PBIT grew by 47% YoY to Rs 2139 Mn.
Geography: Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific. It has 9 regional offices in India besides offices in the KSA, UAE, Taiwan, Malaysia, Singapore, Australia, and other regions in Asia-Pacific and the Middle East.
Credentials: World’s first Global Software Company to achieve Level 5 SEI-CMM
- World’s first IT Company to achieve Six Sigma
- Top Network Integrator for the year 200
- No 2 Network Management Service Providers
- Majestic Partner of the Year 2006 by Sun Microsystems.
- Top SI partner of the Year 2006 by IBM
- Customer Advocacy Partner of the Year 2006 in Asia Pacific by Cisco.
Culture: “The Spirit of Wipro†is represented through the statements:
Intensity to win: Make Customers Successful. Team, Innovate, Excel.
Act with Intensity: Respectful for the individual. Thoughtful and responsible
Unyielding Integrity: Deliver in Commitments. Honesty and fairness in action
Please feel free to mail/call in case of any query. We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.
Looking forward to hear from you
We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.
Looking forward to hear from you
Regards
Best Regards
Shivangi Ahuja
Recruitment Executive
|HR e Source Consultants |
Contact No: 9810550149
Email: Shivangi.hresource@gmail.com
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